Hi,

I think I might have a keystroke/remote access Malware issue. Normal basic stuff, Spybot, AVG Free and Ad-Aware, all scan without identifying infections, but the system has slowed and very occasionally I see unexpected cursor related arrows on the screen.

Maybe a Rootkit type infection and the keyboard driver i8042prt.sys is highlighted by GMER. I'm also curious about rtkbtmnt.exe, which is resident and INUFJZNQNPQ.exe which is missing.

I ran 2 GMER scans, either side of a reboot. Interestingly, the first one highlighted spro.sys anomalies, and the second one, as per the log below, spkp.sys anomalies and so many variants of this missing driver, including spyw.sys, spvz.sys & spsf.sys...

I had traces of SPTD, which I never knowingly installed, so as per http://www.castlecops.com/p977205-Need_Help_Possible_Rootkit.html.

I ran KILLBOX and deleted sptd.sys and all temporary files, with the exception of rtkbtmnt.exe, which remains, but in a temporary folder, not the Windows Systems folder.

I'm new to all of this stuff and so I would really appreciate an experienced eye to review my HJT and GMER logs and to offer any advice as to the way forward. Even after deleting sptd.sys, the system is still sluggish, and GMER still highlights sptd registry entries? Thank you.

Enclosed are the latest HJT and GMER logs.

GMER 1.0.14.14536 - http://www.gmer.net
Rootkit scan 2008-08-27 12:39:20
Windows 6.0.6001 Service Pack 1


---- System - GMER 1.0.14 ----

INT 0x52 ? 84511BF8
INT 0x72 ? 8520CBF8
INT 0x82 ? 8447CBF8
INT 0x92 ? 8447CBF8
INT 0xA2 ? 84511BF8
INT 0xA3 ? 84511BF8
INT 0xB2 ? 84511BF8
INT 0xB3 ? 84511BF8

---- Kernel code sections - GMER 1.0.14 ----

? System32\Drivers\spvz.sys The system cannot find the file specified. !
.text USBPORT.SYS!DllUnload 8CB4246F 5 Bytes JMP 845111D8

---- Kernel IAT/EAT - GMER 1.0.14 ----

IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortWritePortUchar] [87E8E6D2] \SystemRoot\System32\Drivers\spvz.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortUchar] [87E8E040] \SystemRoot\System32\Drivers\spvz.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortWritePortBufferUshort] [87E8E7FC] \SystemRoot\System32\Drivers\spvz.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortUshort] [87E8E0BE] \SystemRoot\System32\Drivers\spvz.sys
IAT \SystemRoot\system32\drivers\atapi.sys[ataport.SYS!AtaPortReadPortBufferUshort] [87E8E13C] \SystemRoot\System32\Drivers\spvz.sys
IAT \SystemRoot\system32\DRIVERS\i8042prt.sys[HAL.dll!READ_PORT_UCHAR] [87E9E048] \SystemRoot\System32\Drivers\spvz.sys

---- Devices - GMER 1.0.14 ----

Device \FileSystem\Ntfs \Ntfs 8520E1F8
Device \FileSystem\fastfat \FatCdrom 80C54500

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)

Device \Driver\netbt \Device\NetBT_Tcpip_{8DC35A18-3D55-4B35-95B8-273C0C48EB33} 8D1F7500

AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)

Device \Driver\volmgr \Device\VolMgrControl 8447E1F8
Device \Driver\usbuhci \Device\USBPDO-0 86AEF1F8
Device \Driver\usbuhci \Device\USBPDO-1 86AEF1F8
Device \Driver\usbehci \Device\USBPDO-2 86AEE1F8
Device \Driver\usbuhci \Device\USBPDO-3 86AEF1F8
Device \Driver\usbuhci \Device\USBPDO-4 86AEF1F8
Device \Driver\usbuhci \Device\USBPDO-5 86AEF1F8
Device \Driver\USBSTOR \Device\00000070 8E1E8500
Device \Driver\usbehci \Device\USBPDO-6 86AEE1F8
Device \Driver\volmgr \Device\HarddiskVolume1 8447E1F8
Device \Driver\volmgr \Device\HarddiskVolume2 8447E1F8
Device \Driver\cdrom \Device\CdRom0 86BAF1F8
Device \Driver\netbt \Device\NetBT_Tcpip_{AE87C677-F144-40E2-AD13-8538622853A9} 8D1F7500
Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-0 8520D1F8
Device \Driver\atapi \Device\Ide\IdePort0 8520D1F8
Device \Driver\atapi \Device\Ide\IdePort1 8520D1F8
Device \Driver\volmgr \Device\HarddiskVolume3 8447E1F8
Device \Driver\volmgr \Device\HarddiskVolume4 8447E1F8
Device \Driver\volmgr \Device\HarddiskVolume5 8447E1F8
Device \Driver\netbt \Device\NetBt_Wins_Export 8D1F7500
Device \Driver\Smb \Device\NetbiosSmb 8E1A6500
Device \Driver\iScsiPrt \Device\RaidPort0 86D321F8
Device \Driver\usbuhci \Device\USBFDO-0 86AEF1F8
Device \Driver\usbuhci \Device\USBFDO-1 86AEF1F8
Device \Driver\usbehci \Device\USBFDO-2 86AEE1F8
Device \Driver\USBSTOR \Device\0000006f 8E1E8500
Device \Driver\usbuhci \Device\USBFDO-3 86AEF1F8
Device \Driver\usbuhci \Device\USBFDO-4 86AEF1F8
Device \Driver\usbuhci \Device\USBFDO-5 86AEF1F8
Device \Driver\usbehci \Device\USBFDO-6 86AEE1F8
Device \FileSystem\fastfat \Fat 80C54500

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\cdfs \Cdfs 80CC71F8

---- Registry - GMER 1.0.14 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg@s1 771343423
Reg HKLM\SYSTEM\CurrentControlSet\Services\sptd\Cfg@s2 285507792

---- EOF - GMER 1.0.14 ----

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:11:33, on 27/08/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Users\MICHAE~1.MOS\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\Thomson\ST330\diagnostics\diagnostics.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Plaxo\3.13.1.2\PlaxoHelper_en.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ycomp/defaults/sp/*http://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.value-4it.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Nokia PC Phone BHO - {15C2DE55-9796-4657-AAA5-EB605D6C5F9A} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - (no file)
O3 - Toolbar: Nokia PC Phone - {15C2DE55-9796-4657-AAA5-EB605D6C5F9A} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [PLFSet] rundll32.exe C:\Windows\PLFSet.dll,PLFDefSetting
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe"
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eAudio] "C:\Acer\Empowering Technology\eAudio\eAudio.exe"
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [diagnostics] "C:\Program Files\Thomson\ST330\diagnostics\diagnostics.exe" /icon -l:en
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKCU\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\3.13.1.2\PlaxoHelper_en.exe -a
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PlaxoSysTray] C:\Program Files\Plaxo\3.13.1.2\PlaxoSysTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://demo-en.webex.com/client/T26L/webex/ieatgpc1.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8DC35A18-3D55-4B35-95B8-273C0C48EB33}: NameServer = 194.72.0.114 62.6.40.162
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: WebEx Service Host for Support Center (atashost) - WebEx Communications, Inc. - C:\Windows\system32\atashost.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: INUFJZNQNPQ - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\INUFJZNQNPQ.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MK - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\MK.exe (file missing)
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SpeedTouch 330 Manager (st330service) - THOMSON Telecom Belgium - C:\Program Files/Thomson/ST330/service/st330service.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11001 bytes

OK, I managed to remove SPTD and things are seemingly looking better? I also noticed Symantec had a missing file, and so found the Norton Antivirus Removal tool to clean-up the residue from this software.

A couple of missing files for services, MK.exe and INUFJZNQNPQ.exe. I guess this is just a registry cleanup required now?

Once again, advice on how best to safely clean-up the registry and steps required to safeguard that system is clean is greatly appreciated. I will install a software firewall, and am open to recommendations. Previously I used Zone Alarm Free, but had BSOD issues with this, which ceased when I removed Zone Alarm Free.

Enclosed updated GMER and HJT logs.

GMER 1.0.14.14536 - http://www.gmer.net
Rootkit scan 2008-08-27 14:05:19
Windows 6.0.6001 Service Pack 1


---- Devices - GMER 1.0.14 ----

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.14 ----

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:41:40, on 27/08/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Users\MICHAE~1.MOS\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\Thomson\ST330\diagnostics\diagnostics.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Plaxo\3.13.1.2\PlaxoHelper_en.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/customize/ycomp/defaults/sp/*http://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.value-4it.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://en.uk.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.uk.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Nokia PC Phone BHO - {15C2DE55-9796-4657-AAA5-EB605D6C5F9A} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - (no file)
O3 - Toolbar: Nokia PC Phone - {15C2DE55-9796-4657-AAA5-EB605D6C5F9A} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [PLFSet] rundll32.exe C:\Windows\PLFSet.dll,PLFDefSetting
O4 - HKLM\..\Run: [PlayMovie] "C:\Program Files\Acer Arcade Deluxe\Play Movie\PMVService.exe"
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [eAudio] "C:\Acer\Empowering Technology\eAudio\eAudio.exe"
O4 - HKLM\..\Run: [WarReg_PopUp] C:\Acer\WR_PopUp\WarReg_PopUp.exe
O4 - HKLM\..\Run: [diagnostics] "C:\Program Files\Thomson\ST330\diagnostics\diagnostics.exe" /icon -l:en
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKCU\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\3.13.1.2\PlaxoHelper_en.exe -a
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PlaxoSysTray] C:\Program Files\Plaxo\3.13.1.2\PlaxoSysTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe" /NoDialog (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://demo-en.webex.com/client/T26L/webex/ieatgpc1.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8DC35A18-3D55-4B35-95B8-273C0C48EB33}: NameServer = 194.72.0.114 62.6.40.162
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: WebEx Service Host for Support Center (atashost) - WebEx Communications, Inc. - C:\Windows\system32\atashost.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: INUFJZNQNPQ - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\INUFJZNQNPQ.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MK - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\MK.exe (file missing)
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: O2Micro Flash Memory Card Service (o2flash) - O2Micro International - C:\Program Files\O2Micro Oz128 Driver\o2flash.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: SpeedTouch 330 Manager (st330service) - THOMSON Telecom Belgium - C:\Program Files/Thomson/ST330/service/st330service.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 10772 bytes

Hello,

Launch HijackThis by right-clicking the HijackThis desktop shortcut and choosing "Run as Administrator" (if you see an error about being denied write access to the Hosts file, then you have not done this correctly)

2. Select the "Do a system scan" option

Check the following items for removal. With all programs, and browsers closed, hit the "Fix Checked" button:

O23 - Service: INUFJZNQNPQ - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\INUFJZNQNPQ.exe (file missing)
O23 - Service: MK - Unknown owner - C:\Users\MICHAE~1.MOS\AppData\Local\Temp\MK.exe (file missing)

Close HJT

Reboot and post a new HJT log.

Firewalls

Refer to STUDY of Firewall Testing and Rankings:
http://www.matousec.com/projects/windows-personal-firewall-analysis/leak-tests-results.php

Here are some Vista compatible firewalls that offer free versions with no bundled adware/spyware:

Jettico Personal Firewall:
http://jetico-personal-firewall.en.softonic.com/

Online Armor (free version may not be Vista compatible):
http://online-armor-personal-firewall-free.tall-emu-pty-ltd.qarchive.org/

Vista Firewall Control - not a separate firewall but a simple program that allows you to configure connections for the Windows Firewall (I use this):
http://www.sphinx-soft.com/Vista/order.html

_________________
Negster22 - MS MVP - Consumer Security 2006-2008